Source: Instytut Technologii Eksploatacji / Funmedia, cc0.
Ekonomia i rachunkowość
Exercise 1
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Choose one sentence that is true about the film. Wybierz jedno zdanie, które mówi prawdę o tym, co się działo w filmie.
The less experienced employee wants to know what designations and documents she should prepare for the parcels that are not subject to customs control.
Each parcel must bear the CN 2 customs declaration.
The CN 22 customs declaration is used only with large parcels.
An address tag cannot be tied to such parcels.
The customs declaration should be put on the address page.
The customs declaration should be put in the bottom left corner.
The CN 23 customs declaration is attached to shipments whose declared value does not exceed SDR.
The declaration of CN 22 and CN 23 should be completed with a general description of the contents of the parcel in them.
Source: Instytut Technologii Eksploatacji / Funmedia, cc0.
Exercise 2
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After watching the film, match the beginnings and the ends of short sentences. Po obejrzeniu filmu, połącz początki i końce krótkich zdań.
fun!, few questions., for you!, please., up?, down., to go, course!
I was looking
Sit
What's
I have a
Tell me,
I have
Of
Have
Source: Instytut Technologii Eksploatacji / Funmedia, cc0.
Exercise 3
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After watching the film, match Polish words and phrases with their translations. Po obejrzeniu filmu, połącz polskie słowa i frazy z ich tłumaczeniami.
zadeklarowana wartość, zewnętrzna część przesyłki, przygotowanie przesyłek, nadawca, chorągiewka, odprawa, kontrola celna, przytwierdzić w sposób trwały, deklaracja celna, wyjątkowe okoliczności
customs control
customs declaration
address tag
declared value
sender
fix permanently
outside of the package
exceptional circumstances
preparing parcels
clearance
Source: Instytut Technologii Eksploatacji / Funmedia, cc0.
m60686c7bc74157ee_1534958923469_0
DOCUMENTS CONCERNING HANDLING MAIL- PREPARATION OF BUNDLES
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Ekonomia i rachunkowość
Ekonomia i rachunkowość
Source: Instytut Technologii Eksploatacji / Funmedia, cc0.
Source: Instytut Technologii Eksploatacji / Funmedia, cc0.
Ekonomia i rachunkowość
Exercise 4
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After watching the voiced animation, decide, which of the following statements are true, and which are false. Po obejrzeniu animacji z lektorem, zdecyduj, które z poniższych zdań są prawdziwe, a które fałszywe.
Prawda
Fałsz
Handling parcels consists in ordering them based on their type and category, as well as in grouping them into appropriate sets, so-called bundles.
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Parcels that can be put into bundles are divided based on their colour.
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It is least important to arrange the parcels with the address page facing in the same direction.
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Bundles are tagged with cards with the name of the office of destination or the office sending the parcels.
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Unpaid or underpaid parcels are placed in separate bundles, and the bundle tag is then stamped with letter "T".
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The thickness of bundles with parcels is also significant. For bundles with standard parcels maximum thickness is up to 5 cm after binding.
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It is also worth remembering that the weight of bundles with parcels should not exceed 15 kg.
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Expedite parcels and letters that bear traces of opening, tearing, damage, should be sent back to the sender.
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Source: Instytut Technologii Eksploatacji / Funmedia, cc0.
Exercise 5
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Ekonomia i rachunkowość
Ekonomia i rachunkowość
Source: Instytut Technologii Eksploatacji / Funmedia, cc0.
Exercise 6
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After watching the voiced animation, match Polish words and phrases with their translations. Po obejrzeniu animacji z lektorem, połącz polskie słowa i frazy z ich tłumaczeniami.
Source: Instytut Technologii Eksploatacji / Funmedia, cc0.
m60686c7bc74157ee_1534958936125_0
THE QUALITY OF PROVIDED SERVICES - CUSTOMER SATISFACTION
In order to constantly improve the quality of our services as a post operator, we present the results of marketing research. Its most important goal was to identify the main features related to the services we provide.
The presented features of customer service quality have been ranked hierarchically.
In the top ten, the most important features for customers are:
- waiting timem60686c7bc74157ee_1535289956902_0waiting time for service and service timem60686c7bc74157ee_1535290081923_0service time
- number of open countersm60686c7bc74157ee_1535290097455_0counters
Source: Instytut Technologii Eksploatacji / Funmedia, cc0.
Ekonomia i rachunkowość
Exercise 8
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After listening to the audio recording, fill in the gaps in the sentences. Use the word bank. Po wysłuchaniu nagrania audio, uzupełnij luki w zdaniach. Skorzystaj z banku słów.
stamp, degree of detail, inspection of the fees, handled, segregation, letter bundles, sorting machines, parcels
Standard letters taken out of the mailboxes are .............................................
In practice, this consists in preliminary ............................................ into types of pipelines.
We separate out of them ............................................ excluded from mail transport and items that are not parcels.
Then we arrange the parcels so that address pages are facing the same direction and perform the .............................................
At this point, we ............................................ them with a date stamp.
We then divide the letters according to the ............................................ specified for the post office and the sorting post.
We are supported by the development of technology and the introduction of .............................................
Letters sorted by size are put into sets called ............................................ or put loose in bulk packages.
Source: Instytut Technologii Eksploatacji / Funmedia, cc0.
Exercise 9
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After listening to the audio recording, choose the correct article. If no article is necessary, choose “-”. Po wysłuchaniu nagrania audio, wybierz prawidłowy rodzajnik. Jeśli nie potrzeba żadnego rodzajnika, wybierz “-”.
-, a, the, -, an, -, a, a, the, the, the, -, -, a, a, -, the, -, -, the, the, a, a, the
We have ............ pleasure to host Mrs. Beata.
She is ............ employee of the post office.
We deal with ............ mail every day.
What happens to the letters removed from ............ mailboxes?
We separate out of them parcels excluded from ............ mail transport.
We use ............ date stamp then.
Thank you very much for ............ interview.
And now it's time for ............ music.
Source: Instytut Technologii Eksploatacji / Funmedia, cc0.
Exercise 10
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After listening to the audio recording, match Polish words and phrases with their translations. Po wysłuchaniu nagrania audio, połącz polskie słowa i frazy z ich tłumaczeniami.
przesyłki wyłączone z przewozu, rodzaj strumienia, stopień szczegółowości, kontrola opłat, przesyłki niekodowane, opakowania zbiorcze, wiązanki listowe, stanowisko rozdzielcze, maszyny rozdzielcze, zwykłe przesyłki listowe
standard letters
type of pipeline
parcels excluded from mail transport
inspection of the fees
degree of detail
sorting post
non-coded letters
sorting machines
letter bundles
bulk packages
Source: Instytut Technologii Eksploatacji / Funmedia, cc0.
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MAIL CARD
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Ekonomia i rachunkowość
Source: Instytut Technologii Eksploatacji / Funmedia, cc0.
m60686c7bc74157ee_1534959001652_0
Pictures
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Ekonomia i rachunkowość
Source: Instytut Technologii Eksploatacji / Funmedia, cc0.
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Ekonomia i rachunkowość
Source: Instytut Technologii Eksploatacji / Funmedia, cc0.
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Ekonomia i rachunkowość
Source: Instytut Technologii Eksploatacji / Funmedia, cc0.
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Ekonomia i rachunkowość
Source: Instytut Technologii Eksploatacji / Funmedia, cc0.
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Ekonomia i rachunkowość
Source: Instytut Technologii Eksploatacji / Funmedia, cc0.
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Ekonomia i rachunkowość
Source: Instytut Technologii Eksploatacji / Funmedia, cc0.
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Ekonomia i rachunkowość
Source: Instytut Technologii Eksploatacji / Funmedia, cc0.
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Ekonomia i rachunkowość
Source: Instytut Technologii Eksploatacji / Funmedia, cc0.
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Ekonomia i rachunkowość
Source: Instytut Technologii Eksploatacji / Funmedia, cc0.
