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Organising sales during holidays

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1. Film in the standard version.

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2. Film with subtitles.

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3. Film with subtitles and pauses. Listen and repeat after the speaker.

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4. Film with subtitles and narration.

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Exercise 1
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Exercise 2
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Exercise 3
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Exercise 4
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Accepting delivery

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Moduł 20.1, The delivery of goods to a shop is initiated by an order. The order includes: the name, type, amount and the price of the product, it also confirms the terms and requirements agreed upon earlier. Documents that confirm carrying out and receiving the order are a VAT invoice and a consignment note.The receipt of the delivered triggers a series of formal steps:drawing up of internal documentsintroduction of the goods to the shop’s quantitative statuscalculating the sales margincalculating the pricelabelling the goods. However, first the goods are unloaded. Into the sales hall, the goods are:delivereddistributeddisplayed, for example, on sales shelves, sales areas. The internal transport to the sales hall is done using:forkliftspallet trucks.Goods with a short shell life can be eligible for promotion or a price discount. Goods labelled and distributed throughout the sales hall are ready for sale.
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Exercise 5
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Exercise 6
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Exercise 7
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Exercise 8
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Documentation connected with goods delivery

The text contains the content of an e‑mail that explains the procedures of goods delivery to a new person.

Hi Thomas,

Welcome on board! I was asked to introduce you to the goods deliverym8af46aa0dba15d72_1498733795652_0goods delivery. So from the start.

The goods delivery is initiated by placing an orderm8af46aa0dba15d72_1498733798056_0order.

The order is prepared by the clientm8af46aa0dba15d72_1498733802215_0client, so in this case, by us.

Because we are the recipients of the goodsm8af46aa0dba15d72_1498733804769_0recipients of the goods. Claudia is taking care of that. You will be her support.

The order should contain our data, that is:

- delivery addressm8af46aa0dba15d72_1498733808248_0delivery address,

- payment conditionsm8af46aa0dba15d72_1498733816463_0payment conditions,

- delivery conditionsm8af46aa0dba15d72_1498733820083_0delivery conditions,

- specification of the goodsm8af46aa0dba15d72_1498733823501_0specification of the goods also called packing list.

When accepting the delivery, we need to compare the goods specification in the order with the one on the invoicem8af46aa0dba15d72_1498733827162_0invoice.

Always pay attention whether the quantity of goodsm8af46aa0dba15d72_1498733833358_0quantity of goods on the invoice matches the one in the order. Sometimes the documents

don’t match. Then we are dealing with a surplus or a deficiency.

There can also be a document that is a delivery proofm8af46aa0dba15d72_1498733837275_0delivery proof. We draw it up when there is no invoice.

We will discuss other topics connected with deliveries during the meeting. If you have any additional questions, call me.

Best regards,

Sara

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Exercise 9
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Exercise 10
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Organising sales in a small shop

Goods with a VAT invoice have been delivered to a small local shop. The owner has left a note for an employee to let him know what should be done in connection to the receipt of goods.

Adam,

today a new delivery of goodsm8af46aa0dba15d72_1498735016726_0delivery of goods has arrived. First, please unpack the delivered goods from their bulk packagingmcb605227277e4d82_1524131543064_0bulk packaging and

distribute them on the shelves. Don’t forget to check the expiration date of the delivered goods. The last time we had a few

products past their expiration datem8af46aa0dba15d72_1498735042456_0expiration date. If you encounter any such products, please put them aside. I will take care of them on

Friday. They will need to be returnedm8af46aa0dba15d72_1498735045404_0be returned.

I want you to calculate the retail prices of the delivered goods and to label the goods with the labellerm8af46aa0dba15d72_1498735053848_0labeller. Of course everything

has to comply with the barcode listm8af46aa0dba15d72_1498735062589_0barcode list.

As I have mentioned earlier the goods need to be immediately distributed on the shop shelvesm8af46aa0dba15d72_1498735065693_0distributed on the shop shelves. It might be worth to thing

about an interesting display of the new assortmentm8af46aa0dba15d72_1498735068572_0display of the new assortment.

And finally, please check if the price tagsm8af46aa0dba15d72_1498735025201_0price tags on the shelves are matching the products and their prices.

And one last thing. We have some new products that we have not sold earlier. Please check their storing requirementsm8af46aa0dba15d72_1498735038296_0storing requirements and

place them correctly.

In case of any questions or doubts, please call me.

Thank you and take care.

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Exercise 11
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Inventory

The text is about assigning an employee check the differences in the inventory.

Manager: Hello. Today we will take an inventory of the stockm8af46aa0dba15d72_1498735660854_0inventory of the stock in our shop. I hope you know what that means.

Employee: Good morning. Yes, I know. We will compare the actual statem8af46aa0dba15d72_1498735664528_0actual state with the book inventorym8af46aa0dba15d72_1498735667152_0book inventory on the basis of deliverym8af46aa0dba15d72_1498735670418_0delivery

documentsm8af46aa0dba15d72_1498735670418_0documents and inventory of the fiscal cash registerm8af46aa0dba15d72_1498735674549_0fiscal cash register.

Manager: Exactly, I hope that everything will be in order. In case of any differences, in accordance with the applicable lawm8af46aa0dba15d72_1498735678148_0applicable law we

bear financialm8af46aa0dba15d72_1498735688987_0financial, disciplinarym8af46aa0dba15d72_1498735692659_0disciplinaryand criminal responsibility.

Employee: Of course, that’s right, the inventory should not indicate any differences or damages.

Manager: We will also control the rational use of packagingm8af46aa0dba15d72_1498735695740_0rational use of packaging and the rules of managing them.

Employee: During the last inventory everything was in order, we should stay positive.

Manager: We also have to check if our technical equipmentm8af46aa0dba15d72_1498735699070_0technical equipment at our workstationsm8af46aa0dba15d72_1498735711091_0workstations is in good working order.

Employee: Of course, sir, we will make all the necessary work today.

Manager: After we finish taking the inventory, we will also try to sort out and display the goodsm8af46aa0dba15d72_1498735714209_0display the goods.

Employee: Let’s get to work then.

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Exercise 12
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Pictures

The picture shows goods delivery in a schematic way.

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The picture shows in a schematic way examples of trolleys used for goods transport in a sales hall.

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The picture shows various types of shop displays.

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Goods display

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Exercise 13
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Exercise 14
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Exercise 15
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Game 1

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Game 2

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Invoice

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Exercise 16
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Dictionary

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mniieee16f51376978c1_1498134niieee_918
actual state (n. C) ˈæk.tʃu.əl steɪt
actual state (n. C) ˈæk.tʃu.əl steɪt

stan faktyczny

mhh35dh16f51376978c1_1498134hh35dh_856
applicable law (n. C) əˈplɪk.ə.bəl lɔː
applicable law (n. C) əˈplɪk.ə.bəl lɔː

obowiązujące przepisy

mjenb7d16f51376978c1_1498134jenb7d_352
attention (n. U) əˈten.ʃən
attention (n. U) əˈten.ʃən

uwaga

maibbjn16f51376978c1_1498134aibbjn_102
bar code list (n. C) ˈbɑː ˌkəʊd lɪst
bar code list (n. C) ˈbɑː ˌkəʊd lɪst

wykaz kodów kreskowych

mcjaikm16f51376978c1_1498134cjaikm_207
book inventory (n. C) bʊk ˈɪn.vən.tər.i
book inventory (n. C) bʊk ˈɪn.vən.tər.i

stan księgowy

mni69i616f51376978c1_1498134ni69i6_192
bulk packaging (n. U) bʌlk ˈpæk.ɪ.dʒɪŋ
bulk packaging (n. U) bʌlk ˈpæk.ɪ.dʒɪŋ

opakowania zbiorcze

mn52fgc16f51376978c1_1498134n52fgc_109
calculating the price (phrase) ˈkæl.kjə.leɪ.tɪŋ ðə praɪs
calculating the price (phrase) ˈkæl.kjə.leɪ.tɪŋ ðə praɪs

wyliczenie ceny

m5jife816f51376978c1_14981345jife8_924
calculating the sales margin (phrase) ˈkæl.kjə.leɪ.tɪŋ ðə seɪlz ˈmɑː.dʒɪn
calculating the sales margin (phrase) ˈkæl.kjə.leɪ.tɪŋ ðə seɪlz ˈmɑː.dʒɪn

obliczenie marży sprzedażowej

mj2g7dn16f51376978c1_1498134j2g7dn_204
client (n. C) ˈklaɪ.ənt
client (n. C) ˈklaɪ.ənt

zamawiający

mfefmje16f51376978c1_1498134fefmje_515
compare (v.) kəmˈpeər
compare (v.) kəmˈpeər

porównać

mkhe6na16f51376978c1_1498134khe6na_923
consignment note (n. C) kənˈsaɪn.mənt nəʊt
consignment note (n. C) kənˈsaɪn.mənt nəʊt

list przewozowy

mbm2njb16f51376978c1_1498134bm2njb_168
delivery (n. C, U) dɪˈlɪv.ər.i
delivery (n. C, U) dɪˈlɪv.ər.i

dowożenie, dostawa

mgkhmkh16f51376978c1_1498134gkhmkh_302
delivery address (n. C) dɪˈlɪv.ər.i əˈdres
delivery address (n. C) dɪˈlɪv.ər.i əˈdres

adres wysyłki

mdc5hi516f51376978c1_1498134dc5hi5_468
delivery conditions (n. plural) dɪˈlɪvᵊr.i kənˈdɪʃᵊnz
delivery conditions (n. plural) dɪˈlɪvᵊr.i kənˈdɪʃᵊnz

warunki dostawy

meikn3m16f51376978c1_1498134eikn3m_370
delivery proof (n. C, U) dɪˈlɪv.ər.i pruːf
delivery proof (n. C, U) dɪˈlɪv.ər.i pruːf

dowód dostawy

mdghfbc16f51376978c1_1498134dghfbc_524
delivery truck (n. C) dɪˈlɪv.ər.i trʌk
delivery truck (n. C) dɪˈlɪv.ər.i trʌk

samochód dostawczy

mh8jkme16f51376978c1_1498134h8jkme_895
destruction (n. U) dɪˈstrʌk.ʃən
destruction (n. U) dɪˈstrʌk.ʃən

zniszczenie

mabinke16f51376978c1_1498134abinke_494
disciplinary responsibility (n. C) ˌdɪs.əˈplɪn.ər.i rɪˌspɒn.sɪˈbɪl.ə.ti
disciplinary responsibility (n. C) ˌdɪs.əˈplɪn.ər.i rɪˌspɒn.sɪˈbɪl.ə.ti

odpowiedzialność porządkowa

mfmdhdg16f51376978c1_1498134fmdhdg_509
display (n. C, U) dɪˈspleɪ
display (n. C, U) dɪˈspleɪ

ekspozycja

mijjhkd16f51376978c1_1498134ijjhkd_169
display the goods (phrase) dɪˈspleɪ ðə ɡʊdz
display the goods (phrase) dɪˈspleɪ ðə ɡʊdz

wyeksponować towar

mfiehfn16f51376978c1_1498134fiehfn_325
distributing the goods (phrase) dɪˈstrɪbjuːtɪŋ ðiː ɡʊdz
distributing the goods (phrase) dɪˈstrɪbjuːtɪŋ ðiː ɡʊdz

rozmieszczenie towarów

mn9ch4c16f51376978c1_1498134n9ch4c_537
distribution (n. C, U) ˌdɪs.trɪˈbjuː.ʃən
distribution (n. C, U) ˌdɪs.trɪˈbjuː.ʃən

ustawianie

ma8idgj16f51376978c1_1498134a8idgj_630
drawing up of internal documents (phrase) ˈdrɔːɪŋ ʌp ɒv ɪnˈtɜːnᵊl ˈdɒkjəmənts
drawing up of internal documents (phrase) ˈdrɔːɪŋ ʌp ɒv ɪnˈtɜːnᵊl ˈdɒkjəmənts

sporządzenie dokumentów wewnętrznych

mda5jm516f51376978c1_1498134da5jm5_989
expiration date (n. C) ˌek·spəˈreɪ·ʃən ˌdeɪt
expiration date (n. C) ˌek·spəˈreɪ·ʃən ˌdeɪt

termin przydatności do spożycia

mkgfk5g16f51376978c1_1498134kgfk5g_132
financial responsibility (n. C) faɪˈnæn.ʃəl rɪˌspɒn.sɪˈbɪl.ə.ti
financial responsibility (n. C) faɪˈnæn.ʃəl rɪˌspɒn.sɪˈbɪl.ə.ti

odpowiedzialność materialna

mefehek16f51376978c1_1498134efehek_449
fiscal cash register (n. C) ˈfɪs.kəl kæʃ ˈredʒ.ɪ.stər
fiscal cash register (n. C) ˈfɪs.kəl kæʃ ˈredʒ.ɪ.stər

kasa fiskalna

m9g2dmh16f51376978c1_14981349g2dmh_888
forklift (n. C) ˈfɔrkˌlift
forklift (n. C) ˈfɔrkˌlift

wózek widłowy

mfmkhac16f51376978c1_1498134fmkhac_380
form of presentation of goods (phrase) fɔːm ɒv ˌprezᵊnˈteɪʃᵊn ɒv ɡʊdz
form of presentation of goods (phrase) fɔːm ɒv ˌprezᵊnˈteɪʃᵊn ɒv ɡʊdz

forma prezentacji towaru

mikegah16f51376978c1_1498134ikegah_877
goods delivery (n. C, U) ɡʊdz dɪˈlɪv.ər.i
goods delivery (n. C, U) ɡʊdz dɪˈlɪv.ər.i

dostawa towarów

m59be8816f51376978c1_149813459be88_812
goods for sale (phrase) ɡʊdz fɔːr seɪl
goods for sale (phrase) ɡʊdz fɔːr seɪl

towary na sprzedaż

m6ddgje16f51376978c1_14981346ddgje_231
goods recipient (n. C) ɡʊdz rɪˈsɪp.i.ənt
goods recipient (n. C) ɡʊdz rɪˈsɪp.i.ənt

odbiorca towaru

m5d95fi16f51376978c1_14981345d95fi_645
goods specification (n. C, U) ɡʊdz ˌspes.ɪ.fɪˈkeɪ.ʃən
goods specification (n. C, U) ɡʊdz ˌspes.ɪ.fɪˈkeɪ.ʃən

specyfikacja towarowa

mnfbdnc16f51376978c1_1498134nfbdnc_502
goods storage (n. U) ɡʊdz ˈstɔː.rɪdʒ
goods storage (n. U) ɡʊdz ˈstɔː.rɪdʒ

magazynowanie towaru

mc73ngd16f51376978c1_1498134c73ngd_408
internal transport (n. U) ɪnˈtɜː.nəl ˈtræn.spɔːt
internal transport (n. U) ɪnˈtɜː.nəl ˈtræn.spɔːt

transport wewnętrzny

m3hekcf16f51376978c1_14981343hekcf_865
introduction of the goods to the shop’s quantitative status (phrase) ˌɪn.trəˈdʌkʃᵊn ɒv ðiː ɡʊdz tuː ðiː ʃɒps ˈkwɒntɪtətɪv ˈsteɪtəs
introduction of the goods to the shop’s quantitative status (phrase) ˌɪn.trəˈdʌkʃᵊn ɒv ðiː ɡʊdz tuː ðiː ʃɒps ˈkwɒntɪtətɪv ˈsteɪtəs

wprowadzenie towaru na stan ilościowy sklepu

m2ghkk216f51376978c1_14981342ghkk2_480
inventory (n. C) ˈɪn.vən.tər.i
inventory (n. C) ˈɪn.vən.tər.i

inwentaryzacja

m8m3hng16f51376978c1_14981348m3hng_489
labeller (n. C) ˈleɪ.bᵊlə
labeller (n. C) ˈleɪ.bᵊlə

metkownica

mkfejkj16f51376978c1_1498134kfejkj_689
labelling the goods (phrase) ˈleɪbəlɪŋ ðə ɡʊdz
labelling the goods (phrase) ˈleɪbəlɪŋ ðə ɡʊdz

oznakowanie towarów

mc85ahb16f51376978c1_1498134c85ahb_160
loss (n. C, U) lɒs
loss (n. C, U) lɒs

strata

m69ffk516f51376978c1_149813469ffk5_676
negligence (n. U) ˈneɡ.lɪ.dʒəns
negligence (n. U) ˈneɡ.lɪ.dʒəns

zaniedbanie

mmhd88n16f51376978c1_1498134mhd88n_177
operate the technical equipment (phrase) ˈɒp.ər.eɪt ðə ˈtek.nɪ.kəl ɪˈkwɪp.mənt
operate the technical equipment (phrase) ˈɒp.ər.eɪt ðə ˈtek.nɪ.kəl ɪˈkwɪp.mənt

obsługa urządzeń technicznych

mcnj5fi16f51376978c1_1498134cnj5fi_900
order (n. C) ˈɔː.dər
order (n. C) ˈɔː.dər

zamówienie

m82njfd16f51376978c1_149813482njfd_671
pallet (n. C) ˈpæl.ɪt
pallet (n. C) ˈpæl.ɪt

paleta

mf9khed16f51376978c1_1498134f9khed_583
pallet truck (n. C) ˈpæl.ɪt trʌk
pallet truck (n. C) ˈpæl.ɪt trʌk

wózek paletowy

miicmkc16f51376978c1_1498134iicmkc_284
payment conditions (n. plural) ˈpeɪ.mənt kənˈdɪʃᵊnz
payment conditions (n. plural) ˈpeɪ.mənt kənˈdɪʃᵊnz

warunki płatności

m24bbc416f51376978c1_149813424bbc4_656
price tag (n. C) praɪs tæɡ
price tag (n. C) praɪs tæɡ

wywieszka cenowa

m3fhn8216f51376978c1_14981343fhn82_886
protect the goods from damage (phrase) prəˈtekt ðə ɡʊdz frɒm ˈdæm.ɪdʒ
protect the goods from damage (phrase) prəˈtekt ðə ɡʊdz frɒm ˈdæm.ɪdʒ

zabezpieczyć towar przed uszkodzeniem

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purchasing decision (n. C) ˈpɜːtʃəsɪŋ dɪˈsɪʒ.ən
purchasing decision (n. C) ˈpɜːtʃəsɪŋ dɪˈsɪʒ.ən

decyzja zakupowa

m5bnc5i16f51376978c1_14981345bnc5i_643
quality (n. C, U) ˈkwɒl.ə.ti
quality (n. C, U) ˈkwɒl.ə.ti

jakość

mj2mja416f51376978c1_1498134j2mja4_948
quantity (n. C, U) ˈkwɒn.tə.ti
quantity (n. C, U) ˈkwɒn.tə.ti

ilość

mg9i7bi16f51376978c1_1498134g9i7bi_165
quantity of goods (n. C, U) ˈkwɒn.tə.ti ɒv ɡʊdz
quantity of goods (n. C, U) ˈkwɒn.tə.ti ɒv ɡʊdz

ilość asortymentu

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queue (n. C) kjuː
queue (n. C) kjuː

kolejka

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rational management of packaging (n. U) ˈræʃᵊnᵊl ˈmænɪdʒmənt ɒv ˈpækɪdʒɪŋ
rational management of packaging (n. U) ˈræʃᵊnᵊl ˈmænɪdʒmənt ɒv ˈpækɪdʒɪŋ

racjonalna gospodarka opakowaniami

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rational use of packaging (n. C, U) ˈræʃᵊnᵊl juːz ɒv ˈpæk.ɪ.dʒɪŋ
rational use of packaging (n. C, U) ˈræʃᵊnᵊl juːz ɒv ˈpæk.ɪ.dʒɪŋ

racjonalne wykorzystanie opakowań

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receiving the order (phrase) rɪˈsiːvɪŋ ðiː ˈɔːdə
receiving the order (phrase) rɪˈsiːvɪŋ ðiː ˈɔːdə

odbiór zamówienia

mbjbcem16f51376978c1_1498134bjbcem_643
retail price (n. C) ˈriː.teɪl praɪs
retail price (n. C) ˈriː.teɪl praɪs

cena detaliczna

mmebmid16f51376978c1_1498134mebmid_355
return (n. C) rɪˈtɜːn
return (n. C) rɪˈtɜːn

reklamacja

mnbndcg16f51376978c1_1498134nbndcg_365
sales hall (n. C) seɪlz hɔːl
sales hall (n. C) seɪlz hɔːl

sala sprzedażowa

maj9hne16f51376978c1_1498134aj9hne_433
select decoration (phrase) sɪˈlekt ˌdek.əˈreɪ.ʃən
select decoration (phrase) sɪˈlekt ˌdek.əˈreɪ.ʃən

dobrać dekorację

mhibn4a16f51376978c1_1498134hibn4a_912
seller (n. C) ˈsel.ər
seller (n. C) ˈsel.ər

sprzedawca

mge4hgm16f51376978c1_1498134ge4hgm_204
shelve (n. C) ʃelv
shelve (n. C) ʃelv

półka

m79i9dc16f51376978c1_149813479i9dc_524
shop display (n. C) ʃɒp dɪˈspleɪ
shop display (n. C) ʃɒp dɪˈspleɪ

wystawa sklepowa

m7hicdj16f51376978c1_14981347hicdj_664
shop manager (n. C) ʃɒp ˈmæn.ɪ.dʒər
shop manager (n. C) ʃɒp ˈmæn.ɪ.dʒər

kierownik sklepu

mkbj46f16f51376978c1_1498134kbj46f_952
storage room (n. C) ˈstɔː.rɪdʒ ruːm
storage room (n. C) ˈstɔː.rɪdʒ ruːm

zaplecze

mhejbem16f51376978c1_1498134hejbem_658
storing requirements (n. plural) stɔːrɪŋ rɪˈkwaɪə.mənts
storing requirements (n. plural) stɔːrɪŋ rɪˈkwaɪə.mənts

warunki przechowywania

me8hj6a16f51376978c1_1498134e8hj6a_318
technical equipment (n. U) ˈtek.nɪ.kəl ɪˈkwɪp.mənt
technical equipment (n. U) ˈtek.nɪ.kəl ɪˈkwɪp.mənt

urządzenia techniczne

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theft (n. C, U) θeft
theft (n. C, U) θeft

kradzież

mbjieg916f51376978c1_1498134bjieg9_977
unloading (n. U) ʌnˈləʊdɪŋ
unloading (n. U) ʌnˈləʊdɪŋ

rozładunek

mhnb92e16f51376978c1_1498134hnb92e_548
VAT invoice (n. C) væt ˈɪn.vɔɪs
VAT invoice (n. C) væt ˈɪn.vɔɪs

faktura VAT

m7fgceh16f51376978c1_14981347fgceh_104
workstation (n. C) ˈwɜːkˌsteɪ.ʃən
workstation (n. C) ˈwɜːkˌsteɪ.ʃən

stanowisko pracy